Canstar Blue Supermarket Satisfaction Ratings 2018
Big thanks to all of our customers who voted IGA into the number three position for overall customer satisfaction ahead of Coles and Woolworths.
The 2018 Canstar Blue Supermarket Satisfaction Ratings compare supermarket chains Coles, Woolworths, IGA, ALDI and Foodland on customer service and staff accessibility, store layout & presentation, freshness of foods, product variety, quality of private labels, special deals, value for money and overall customer satisfaction, based on shopper survey results.
IGA finished ahead of the big two for overall customer satisfaction* and scored five out of five stars for Customer Service and Accessibility of Staff, and we are pretty chuffed with these results.
At IGA we pride ourselves on knowing and listening to our customers and we get that it’s the little things that matter – from lending a hand to the car, doing our best to stock our shelves with the products you want, helping to make your shop quick and easy or taking the time to have a chat and answer questions.
We’re a network of proud independent grocers who put people first. The people who live in our communities and those who are involved with our communities – local suppliers, producers and charities. The people who walk into our stores and those who work in our stores. At the core of who we are and what we do….. is our customers. Because IGA is where the locals matter.
Thanks again to all our shoppers. Looking forward to seeing you in store soon!
For more information check out all the results on the Canstar Blue Website.
* While Woolworths, Coles and IGA all scored a 3 star rating for overall customer satisfaction, Canstar Blue ranked IGA above the big two based on the mean overall satisfaction score.
Three brands of strawberries have currently been withdrawn from sale. To support the produce industry throughout this difficult period, our independent IGA stores are encouraged to continue to sell all other strawberry varieties. Please continue to support our hardworking Aussie strawberry farmers.
Remember – cut em up, don’t cut em out!
Single Use Plastic Bag Phase Out
At IGA we are committed to protecting the environment. That’s why we are aiming to eliminate single-use plastic bags at checkouts in our 1400 independently owned stores Australia-wide by 30th June 2018.
In Australia, we use 5 billion plastic bags every year, 50 million of these blow away into our environment. That’s about 5700 bags every hour!
We recognise our ability as a network of retailers to significantly decrease the amount of plastic being used in Australia. We are committed to working with our suppliers to reduce our plastic usage and increase the recyclability of our private label packaging.
To assist our customers in the transition from single use to environmentally friendly alternatives we have developed a fantastic range of reusable bags available in store.
We have also partnered with Boomerang Bags to provide our customers with free, locally made bags as we all forget sometimes! Boomerang Bags is a not for profit organisation working to reduce the use of plastic bags by engaging local communities in making bags – community made, using recycled materials. They provide a free, fun, sustainable alternative to plastic bags.
Keep your eye out for Boomerang Bags in your local IGA store.
Craig from Dungog IGA has been working with Boomerang Bags since 2017.
John from IGA Bingara was one of the first supermarkets in the world to go plastic bag free in 2007.
Information regarding email & text message scams
We have been recently advised that there are a number of Facebook, SMS and email scam promotions, allegedly giving away IGA Gift Vouchers if users perform a particular action and/or provide their personal information. Please note these promotions appear to be national scams impacting IGA and a number of Australian retailers. IGA is not involved in these promotions and the messages are not made by IGA, our marketing agency or any of our affiliated retailers. We have reported these scams to the ACCC and Departments of Fair Trading and Consumer Affairs. If you have any other enquiries please don’t hesitate to contact us.