From our store, to your front door.
We’d love to see you in store, but if you can’t make it, IGA Shop Online has been expanded to include more local areas across Australia and to everyone in those areas. We are adding more products, features and delivery areas all the time, so check out IGA Shop Online. And because it’s IGA, your order will receive the personal local service it deserves.
How it works
Register your details and create an account.
Once you’ve created your account, you’ll be able to shop online straight away.
Delivery to your area
If available, a Fresh Pantry store will deliver to your area or you can order for Click & Collect.
IGA stores are independently owned and operated and each store has a unique range of products to meet the needs of its local community. Therefore, product availability and pricing may vary from store to store. We ask you to select a store so we can present you with that store’s specific range, pricing and promotions.
When you select Home Delivery, we’ll show you all the stores that can deliver to your address. When you select Click & Collect, we’ll show you all the stores close to the address or post code you enter.
If you are unable to select your local IGA, this means that they may not yet be set up to accept orders through the IGA Shop Online website. Tell us if your local store isn’t available by using the Contact Us form and we’ll let them know.
You will find pretty much everything you need on the IGA Shop Online website, including a wide range of everyday fresh and grocery items along with exclusive and unique products available only at your local IGA store.
Products are offered online at the same price charged by the local store you selected to order from. These prices, including any associated promotions and specials available at your selected store are current on the date you place an order. Once your order is submitted, the price you pay does not change even if the price offered on the site changes, unless you edit and resubmit your order before it is picked.
There may also be promotions and offers exclusive to the IGA Shop Online website that are not available in your selected store. Where this is the case these offers will be applied to your order, but you will not be able to take advantage of them when shopping in store.
There may be a minimum order value for Home Delivery and/or Click & Collect orders. Minimum order values are set by individual IGA stores and therefore may differ from store to store. You’ll be notified during the checkout process if the minimum order value is not met.
Yes, you will need to register again to access the new and improved IGA shopping experience with IGA Shop Online. You can use the same email address and you will be prompted to create a new password when first accessing IGA Shop Online.
You will receive an Order Confirmation email confirming your order details including your selected delivery day and time slot, a list of the items ordered with pricing and your estimated total order value.
The store will pick your order ready for collection or delivery on the day you selected. Once picking is complete, your chosen payment method will be charged for the final amount of all the items picked, along with any adjustments for substitutions or items charged by weight. We will then send you a confirmation email to let you know your order is ready for collection or delivery and this will include a list of the items picked and any items out of stock.
You will then receive a final invoice email with an itemized receipt of everything you have been charged for.
We accept all major credit and debit cards. You can choose your preferred payment method during checkout
No, there are no merchant fees charged for any of the accepted payment methods.
Yes. Preferred payment methods and credit/debit card details can be saved against your account to enable easier checkout for future orders.
We will not charge your payment method until your store has picked the order and adjusted the final cost for any items that are substituted, items that cannot be provided (if for example the store is out of stock), and for the final price of items sold by weight.
Items sold by weight (for example fresh produce, deli items and meat) will generally display an estimated a price until the order is picked and weighed. The final price you are charged will reflect the exact weight picked.
You can have your order delivered if there is a local IGA store delivering to your address. When you choose Home Delivery as your shopping option, you will be asked to enter a postcode or select an address from your saved addresses if you have any. Where available, you will then be shown a list of stores which are able to deliver to your selected address and you can choose the local IGA store you wish to place your order with.
You can place an order for collection from any IGA store offering a Click & Collect service. To see which stores you can place an order with for Click & Collect, select this as your shopping option and enter a city, suburb or postcode where you would like to collect from. Where available, you will then be shown a list of stores nearby which offer the Click & Collect service and you can then choose the IGA store you wish to place your order with.
Yes. You can update the delivery method for your order right up until the order is ready for picking instore.
To change the Delivery method in your order, simply log into ‘My Account,’ go to ‘My Orders’ and select the order you wish to change. You can then checkout and update your Delivery method.
Please note, when you re-submit an order in this way, the price of the items in your cart will be updated to reflect the pricing on the site at that time, including any specials that may no longer be available.
If you wish to change your delivery address and it is outside the delivery zone of your selected store, you will need to select a different store for the new delivery address, if one is available.
Please note, product prices and specials will be updated to reflect the new store’s pricing, and any products in your order not available from the new store will be removed from your cart.
You can add notes against specific items as well as adding a final note against your order for your selected store during the final checkout stage. Where possible we will always aim to follow all special instructions for your delivery.
Delivery and collection slots are dependent on each store’s operating hours. You can place order on the IGA Shop Online website 24 hours a day, 7 days a week.
Yes. You will be able to add to or remove items from your order until your local IGA begins to pick your order.
Your order value may change when you add to or remove items from your shopping cart and your order will be resubmitted. Please note, when you re-submit an order in this way, the price of the items in your cart will be updated to reflect the pricing on the site at that time, including any specials that may no longer be available.
If you updated and resubmit your order you will receive an Order Modification email confirming your updated order details including your selected delivery day and time slot, and a list of the items ordered with pricing and your estimated total order value.
Yes, you will be able to cancel your order via the IGA Shop Online website until your IGA store starts to pick your order.
An email will be sent to you with confirmation of the cancellation of your order. If a preauthorization was placed against your chosen payment method this will be reversed within 5 business days.
You can cancel your order right up until the order is ready for picking instore at no charge. If you wish to cancel your order after this time please call us on 1800 018 384, however you may be charged a cancellation fee and any costs associated with returning the order to the store and the destruction of perishable products.
If your order is more than 2 hours late and you haven’t received any email or text alerts, please call us on 1800 018 384 or email us via Customer Support at [email protected] with your order number. A member of our team will be happy to help.
Your IGA store or their delivery partner will call or text to notify you when they have arrived to deliver your order. If they are unable to contact you to arrange handover of your order, the order will be returned to your selected IGA store.
Orders will not be left unattended under any circumstances.
Orders which cannot be delivered within the agreed delivery window because the delivery address is unattended, will be refunded to you less the fees and charges associated with returning the order to the store and the destruction of perishable products.
No. Your store will not be able to leave your order unattended under any circumstances. There must be a person available to take delivery.
Yes. Unless the order contains any restricted items such as alcohol or tobacco, in which instance a person over 18 with identification including proof of age to must be available to accept the order.
If a product from your order is missing, damaged, or expired, please check the final invoice to confirm you were charged for the product. Out of stock products which you have not been charged for are listed at the bottom of the invoice at a zero cost.
If you were charged for a missing, damaged, or expired item, you can contact your selected store directly, or contact us on 1800 018 384 or email us via Customer Support at [email protected] with your order number and details of the item. A member of our team will be happy to help.
*IGA Shop Online is not available in all areas, participating stores only. Refer to Terms and Conditions at new.igashop.com.au for details.