IGA Code of Practice
All IGA retailers have legal obligations with respect to scanning errors. This includes an obligation to sell the goods at the lowest price displayed or withdraw the item from sale until the price discrepancy is fixed. Further information about these legal obligations is available on the ACCC’s website.
Some IGA retailers have signed up to voluntary scanning codes that may offer rights or remedies beyond those required by law. This includes, for example, the Scanning Code of Practice administered by Master Grocers Australia (MGA). Importantly, not all IGA retailers are members of the MGA or signatories to the MGA Scanning Code of Practice. Consumers should check with their local IGA retailer for details.
In addition, all IGA branded stores are encouraged to comply with the IGA Code of Practice for Computerised Checkout Systems (IGA Code of Practice). The purpose of the IGA Code of Practice is to help ensure that the interests of IGA customers are protected in the operation of supermarket scanning systems. Importantly, the IGA Code of Practice offers rights and remedies in the event of a scanning error that goes beyond those required by law. Consumers should check with their local IGA retailer for details.