Latest Updates and
Our responses to COVID-19
Last updated on July 29th, 2021 at 5:30pm AET
Supporting our local customers, our communities and our teams
As independent family owned businesses, looking after our customers in our local communities is always our top priority. We understand the impact COVID-19 is having and want all our customers to know we are doing everything we can to support you and keep you informed.
Keeping you safe
At IGA, we’re doing everything we can to keep our local communities safe. Thank you for shopping solo, practicing social distancing, washing or sanitising your hands, staying at home if you are unwell, wearing a mask, checking in using the QR codes located around our stores, and shopping local.
Wearing face coverings in our stores
It is currently mandatory for shoppers in NSW, Victoria, South Australia, and South East Queensland to wear a mask unless a lawful exemption applies. Masks are compulsory for our team members unless they too have an exemption. We ask that you are respectful towards anyone not wearing a mask, please assume there is a valid reason why. Thank you for helping us keep our customers, teams, and communities safe.
Following State Government regulations, it is mandatory to check in using the QR codes located in multiple locations around our stores. Just ask one of our team members if you don’t have a smart phone or need help checking in – we’re happy to help.
IGA Shop Online
IGA Shop Online provides a home delivery service to many areas, from your local participating store, straight to your front door. And because it’s IGA, your order will receive the local personal service it deserves. Whilst we prefer to serve you in store, it’s a convenient option of you can’t make it. Visit www.igashop.com.au
Demand continues to remain high and you may find that some products are unavailable, but rest assured there is plenty of stock in our distribution centres and we’re working hard to restock our shelves with the products that you need and want.
Purchase limits on key items
As IGA stores are all independently operated, please ask your local store about any limits they may have in place as each varies based on the demand of their local community.
Keeping you updated if there is a case in one of our stores
Where stores are impacted, we continue to take advice from the Department of Health to make sure we’re taking all the necessary steps to ensure ongoing safety of our customers and staff, including additional detailed cleaning in store where necessary.
Respecting our staff
Thank you for being kind to the amazing IGA team working across over 1,300 independent family owned businesses. It’s their priority to keep you safe and they are working hard on the front line to make sure you have everything you need.
The Queensland Government has advised that face masks are required to be worn when shopping for people living in Greater Brisbane including Moreton Bay, Ipswich, Redlands and Logan from 6pm Friday 8th January 2021, until 6pm Monday 11th January 2021.
To ensure we are following government guidelines, we appreciate your cooperation in wearing face coverings in our stores, unless a lawful exemption applies to you. Masks are compulsory for our team members, unless they too have an exemption. They will be supplied masks at the beginning of their shifts.
We ask that you are respectful towards anyone not wearing a mask, please assume there is a valid reason why. We thank you for your support as together we all need to do what we can to keep our communities safe. For more information view this QLD health alert.
The NSW Government has advised that face masks are required to be worn when shopping for people living in Greater Sydney (including Wollongong, Central Coast and Blue Mountains) unless a lawful exception applies.
To ensure we are following government guidelines, we appreciate your cooperation in wearing face coverings in our stores, unless a lawful exemption applies to you. Masks are compulsory for our team members, unless they too have an exception. They will be supplied masks at the beginning of their shifts.
We ask that you are respectful towards anyone not wearing a mask, please assume there is a valid reason why. We thank you for your support as together we all need to do what we can to keep our communities safe. For more information visit https://www.nsw.gov.au/covid-19/face-masks
Although many restrictions have been lifted the health and wellbeing of our local customers, communities and teams remains our highest priority. We’ve implemented a number of changes to help keep you and our teams safe including:
– Reinforcing continued 1.5 metre social distancing from each other in store. Please follow all floor markings and signage in store and use the length of a trolley as a good guide for the distance you should keep between yourself, store staff and other customers.
– As food stores, we already have very high standards of cleaning and hygiene in place, but are continuing to clean and sanitise the most common touch points in store more frequently and ask that you wash or sanitise your hands before coming into store.
– You may be asked to pack your own bags to minimise handling and close contact and wherever possible please use card versus cash to keep everyone safe.
– Limiting the number of customers in store at any time in line with government advice.
We are committed to keeping our teams, customers and local communities safe. We are now limiting the number of customers in store at any given time to help prevent the spread of COVID-19. Whilst we are observing industry guidelines, each IGA store will have a different limit based on the store size. Please follow any in store signage and be patient with us if we ask you to line up outside in order to manage these in store numbers.
Today we are launching our home delivery service, IGA Priority Shop, a service to support customers who are elderly, vulnerable or isolated by providing essential grocery packs to their door.
Please be considerate in the way you shop and buy only what you need. Australia produces enough food for 75 million people, in a country of 25 million so there is no supply shortage of food in Australia. Remaining calm and sticking to the product limits helps everyone, especially the elderly and people with a disability access the products they need.
We are still here and plan to keep serving our local communities. We are working with our supply chain partners to continue to ensure we can provide our communities with the food and household essentials they need. IGA stores will continue to remain open even as other restrictions to services may be introduced.
As you are probably aware there has been a huge demand for many essential products in our stores. We’re working hard to keep our shelves stocked but demand continues to remain high and there have been recent situations where products advertised in our weekly catalogues, have become out of stock very quickly. Because of this, we have temporarily paused the distribution of the IGA catalogue to Australian households. We continue to have a wide range of products on special each week, which will be advertised in our digital catalogue on the 25th March, 1st April and the 8th April.
Please keep an eye out for these great specials in store. We apologise should you not be able to find these specials due to product availabilty and thank you for your understanding and support during this time.
The health and wellbeing of our local customers, communities and teams is our highest priority. Australia’s social distancing rules have been implemented to slow the spread of coronavirus. To help with social distancing while you shop, please remember to keep a trolley distance apart from other shoppers. We are currently taking additional precautions and ask that you wash or sanitise your hands before coming into store and wherever possible use card versus cash.