Supporting our local customers, our communities and our teams
As independent family owned businesses, looking after our customers in our local communities is always our top priority. We understand the impact COVID-19 is having and want all our customers to know we are doing everything we can to support you and keep you informed.
Keeping you safe – wearing face coverings in our stores
The Victorian Government has updated it’s advice stating that people living in Melbourne and Mitchell Shire are required to wear a face covering when leaving their home, unless a lawful exception applies.
To ensure we are following government guidelines, we appreciate your cooperation in wearing face coverings in our stores, unless a lawful exemption applies to you. Masks are compulsory for our team members, unless they too have an exception. They will be supplied masks at the beginning of their shifts.
We ask that you are respectful towards anyone not wearing a mask, please assume there is a valid reason why. We thank you for your support as together we al need to do what we can to keep our communities safe.
For more information visit here.
IGA Shop Online
IGA Shop Online now provides a home delivery service to many areas, from your local participating store, straight to your front door. And because it’s IGA, your order will receive the local personal service it deserves. Whilst we prefer to serve you in store, it’s a convenient option of you can’t make it. Visit www.igashop.com.au
We are pleased to announce that our stock levels in store have improved significantly. Demand continues to remain high and you may find that some products are unavailable due to product supply, but rest assured we’re working hard to meet demand on the products that you need and want.
Purchase Limits on Key Items
Now that we are seeing an increase in product availability we have lifted product limits in most categories. You may still find that some of your favourite brands are unavailable due to product supply and we thank you for your continued patience. As IGA stores are all independently operated, please ask your store about any limits they may still have in place as each varies based on the demand of their local community.
Change of mind “return policies” suspended
IGA stores have different return policies, however given the magnitude of purchasing we are temporarily suspending “change of mind” return policies.
Keeping you updated if there is a case in one of our stores
We continue to take advice from the Department of Health to make sure we’re taking all the necessary steps to ensure ongoing safety, including additional detailed cleaning in store where necessary.
Although many restrictions have been lifted the health and wellbeing of our local customers, communities and teams remains our highest priority. We’ve implemented a number of changes to help keep you and our teams safe including:
– Reinforcing continued 1.5 metre social distancing from each other in store. Please follow all floor markings and signage in store and use the length of a trolley as a good guide for the distance you should keep between yourself, store staff and other customers.
– As food stores, we already have very high standards of cleaning and hygiene in place, but are continuing to clean and sanitise the most common touch points in store more frequently and ask that you wash or sanitise your hands before coming into store.
– You may be asked to pack your own bags to minimise handling and close contact and wherever possible please use card versus cash to keep everyone safe.
– Limiting the number of customers in store at any time in line with government advice.
We are committed to keeping our teams, customers and local communities safe. We are now limiting the number of customers in store at any given time to help prevent the spread of COVID-19. Whilst we are observing industry guidelines, each IGA store will have a different limit based on the store size. Please follow any in store signage and be patient with us if we ask you to line up outside in order to manage these in store numbers.
Today we are launching our home delivery service, IGA Priority Shop, a service to support customers who are elderly, vulnerable or isolated by providing essential grocery packs to their door.
Please be considerate in the way you shop and buy only what you need. Australia produces enough food for 75 million people, in a country of 25 million so there is no supply shortage of food in Australia. Remaining calm and sticking to the product limits helps everyone, especially the elderly and people with a disability access the products they need.
We are still here and plan to keep serving our local communities. We are working with our supply chain partners to continue to ensure we can provide our communities with the food and household essentials they need. IGA stores will continue to remain open even as other restrictions to services may be introduced.
As you are probably aware there has been a huge demand for many essential products in our stores. We’re working hard to keep our shelves stocked but demand continues to remain high and there have been recent situations where products advertised in our weekly catalogues, have become out of stock very quickly. Because of this, we have temporarily paused the distribution of the IGA catalogue to Australian households. We continue to have a wide range of products on special each week, which will be advertised in our digital catalogue on the 25th March, 1st April and the 8th April.
Please keep an eye out for these great specials in store. We apologise should you not be able to find these specials due to product availabilty and thank you for your understanding and support during this time.
The health and wellbeing of our local customers, communities and teams is our highest priority. Australia’s social distancing rules have been implemented to slow the spread of coronavirus. To help with social distancing while you shop, please remember to keep a trolley distance apart from other shoppers. We are currently taking additional precautions and ask that you wash or sanitise your hands before coming into store and wherever possible use card versus cash.